Features and Benefits

In sales training, it is often said that “people don’t buy the drill, they buy the holes”. This expression is used to highlight the difference between a feature and a benefit of a product or service. Features describe the characteristics… continue reading Features and Benefits


Your Ad

“For sale: 2008 Toyota RAV4, blue, excellent condition, no rust, 120,000 km.” If you saw this advertisement online, would you call and make an offer to buy this vehicle? If you’re like most people, you would need to see the… continue reading Your Ad